Terms governing merchant and corporate courier accounts with Impresto Courier.
These Terms govern merchant and corporate courier accounts unless a signed account agreement provides different terms. The applicable Worldwide Terms & Conditions of Carriage also form part of the service relationship.
Account activation may require business registration information, KYC, authorized contacts, billing details, bank/settlement information and other compliance checks.
The Merchant confirms that its shipments and customer instructions are lawful, accurately described, correctly addressed, suitably packaged and supported by required invoices, permits and customs documents.
Rates are governed by the agreed quotation, tariff, rate card or signed commercial agreement. Re-weighing, dimensional-weight adjustments, remote-area service, customs, duties, storage, re-delivery, return and other applicable surcharges may be invoiced.
Unless otherwise agreed, chargeable weight may be based on the higher of actual gross weight and applicable volumetric/dimensional weight.
The Merchant must provide accurate COD amounts and shipment references. Changes after dispatch require approval through the Company's designated process.
COD collections are reconciled against delivered shipments and settled according to the agreed settlement cycle, subject to reconciliation, refunds, adjustments, chargebacks, outstanding charges and applicable deductions.
RTO shipments may incur return freight, handling, storage and other charges under the applicable tariff or account agreement. The Merchant remains responsible for such charges.
Merchant claims are handled under the Impresto Courier Claims & Compensation Policy, applicable carriage terms and any mandatory legal regime. Supporting invoices, shipment records and evidence may be required.
Impresto Courier may investigate unusual order patterns, fake COD orders, suspicious payment activity, prohibited goods or other potential abuse and may hold affected shipments or temporarily restrict account services where reasonably necessary.
Where credit is approved, invoices are payable within the agreed credit period. Overdue accounts may be subject to suspension, credit restriction or recovery action according to the account agreement and applicable law.
The Company may suspend or terminate an account for material breach, non-payment, fraud, regulatory concerns, prohibited shipments, misuse or other legitimate compliance or business reasons, subject to applicable agreement and law.
Merchant and shipment information may be processed for pickup, delivery, tracking, COD settlement, billing, claims, customs, compliance and customer support. Non-public commercial information should be treated as confidential subject to lawful disclosure.
Liability is governed by the applicable carriage terms, international conventions, mandatory law and the agreed service/account terms. These Merchant Terms do not create liability beyond applicable legal or contractual limits.
In the event of conflict, the order of precedence shall be: (1) mandatory law and international conventions, (2) the signed account agreement, (3) these Merchant Terms, and (4) the Worldwide Terms & Conditions of Carriage.
The applicable mandatory law and the jurisdiction specified in the relevant signed agreement or service documentation govern the account relationship.
Merchant/account enquiries: info@imprestocourier@gmail.com | 03253542455 | www.imprestocourier.com