Procedures for Cash on Delivery, returns, storage, claims and liability in the UAE.
Impresto Courier will deliver the COD parcel to the customer or an authorized representative and collect the applicable COD amount. Once the parcel is handed over and the COD amount is received or confirmed, the shipment is considered successfully delivered and the delivery responsibility of Impresto Courier is completed.
If the customer has received the parcel and paid the COD amount but later requests a return, this is a post-delivery return. If the customer returns the parcel to the rider, including during a dispute or argument, the rider may accept it to manage the situation and ensure safety. The original delivery remains completed, and Impresto Courier is not responsible for the customer's decision to return the parcel. Acceptance by the rider does not mean Impresto Courier has accepted post-delivery liability.
If the customer receives the parcel and then hands it to another rider, driver, courier, representative, employee, friend, or any third party, the parcel is thereafter at the customer's/recipient's own risk and responsibility. Impresto Courier is not responsible for subsequent loss, damage, theft, misplacement, delay, unauthorized transfer, or dispute.
Delivery times may vary due to destination, recipient availability, traffic, public holidays, weather, operational circumstances, or unforeseen events.
For shipments requiring delivery to a remote area, an additional AED 150 remote-area delivery charge applies in addition to standard delivery charges. This charge is payable by the shipper/customer.
A returned parcel received at the Impresto Courier warehouse will be held for 15 days. The shipper must collect it within this period. After 15 days, a storage charge of AED 5 per day applies and continues until collection. If the shipper does not collect the parcel within one month from warehouse receipt and it remains unclaimed despite reasonable contact attempts, Impresto Courier reserves the right to dispose of or destroy the parcel under its internal procedures, without further liability for the unclaimed parcel.
Impresto Courier's delivery responsibility extends until successful delivery and receipt/confirmation of the COD amount. After successful handover and COD confirmation, delivery is complete. Subsequent transactions, handovers, returns, transfers, or arrangements between the customer and another rider/third party are outside Impresto Courier's responsibility.
Delivery records may include delivery confirmation, COD payment confirmation, OTP, signature, photograph, call/message confirmation, and delivery status. Such records may be used as evidence of successful delivery.
If a parcel is lost or missing while in the custody of Impresto Courier, the shipper may submit a claim subject to verification and investigation. If approved, compensation will be calculated based on the declared invoice value, subject to applicable Impresto Courier terms. The shipper must provide a valid invoice, receipt, or other acceptable proof of declared value.
For shipments containing prohibited, restricted, undeclared, incorrectly declared, or otherwise non-compliant items, the maximum claim/liability payable by Impresto Courier shall be limited to USD 100, regardless of the actual value. The shipper is responsible for correct declaration and compliance with applicable laws, customs requirements, and Impresto Courier policies.
Claims must be submitted within the applicable claim period and include requested supporting documents. Impresto Courier reserves the right to investigate before approving compensation. No claim is automatically payable merely because a parcel is reported lost or missing.
| Delivery / Storage / Claim | Policy |
|---|---|
| Dubai, Sharjah & Ajman | 4–5 Working Days |
| Other UAE Cities | 6–7 Working Days |
| Remote Area | AED 150 Additional |
| Warehouse Storage | 15 Days Free |
| After 15 Days | AED 5 Per Day |
| Unclaimed Parcel | May be disposed/destroyed after 1 month |
| Normal Lost/Missing | Approved claim based on declared invoice value |
| Prohibited/Restricted/Undeclared | Maximum claim: USD 100 |
IMPRESTO COURIER · infopmprestocourier@gmail.com · 03253542455 · www.imprestocourier.com